Refund policy
Return and Refund Policy
At [STORE NAME], we want you to be happy with your purchase. If you are not completely satisfied with your order, please review our Return and Refund Policy below.
1. Return Eligibility
To be eligible for a return, items must:
- Be returned within [X DAYS] of receiving the order.
- Be unused, unworn, unwashed, and in their original condition.
- Have all original tags, labels, and packaging intact.
- Not show any signs of damage caused after delivery.
We reserve the right to decline returns that do not meet these eligibility requirements.
2. Return Timeframe
You must request a return within [X DAYS] from the date your order is delivered.
To start a return, please contact us at sakshamkharche9@gmail.com with your order details and the reason for your return.
3. Refund Process and Timing
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If your return is approved, your refund will be processed to your original method of payment within 3 days (72 hours).
Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.
Shipping charges, if applicable, may be non-refundable unless the item received was damaged, defective, or incorrect.
4. Exchanges
We may offer exchanges for eligible items, subject to product availability.
If you would like to exchange an item for a different size, color, or product, please contact us within [X DAYS] of receiving your order at sakshamkharche9@gmail.com.
All exchanges are subject to availability. If your requested replacement is unavailable, we may offer a refund or an alternative solution.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 24 hours of receiving your order.
Please send us:
- Your order number
- A description of the issue
- Clear photos or videos of the product and packaging
Once the issue is verified, we will arrange an appropriate solution, which may include a replacement, exchange, or refund. In such cases, return shipping costs may be covered by [STORE NAME].
6. Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Items that have been worn, washed, used, or altered
- Items without original tags or packaging
- Customized or personalized products
- Sale, clearance, or final-sale items [IF APPLICABLE]
- Gift cards [IF APPLICABLE]
- Any other items marked as non-returnable at the time of purchase
7. Return Shipping Costs
Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
We recommend using a reliable and trackable shipping method, as [STORE NAME] is not responsible for returned items that are lost or damaged during transit.
If the return is due to an error on our part, such as a damaged, defective, or incorrect item, [STORE NAME] may cover the reasonable return shipping costs.
8. How to Start a Return
To request a return or exchange, please contact us at:
Email: sakshamkharche9@gmail.com
Please include your order number and the reason for your return or exchange request.
9. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: sakshamkharche9@gmail.com
Thank you for shopping with Wishwear..